Our mission at eMalahleni Private Hospital is to provide a high quality, accessible and affordable healthcare service by putting our patients, doctors and staff at the heart of everything we do.
Health information
If you have any questions , please go to our facebook page and we will do our best to give advice, but remember seeing your Doctor is the best option!
Symptom Check
If you have any questions , please go to our facebook page and we will do our best to give advice, but remember seeing your Doctor is the best option!
Medical education
We believe it is important that you know exactly what you are dealing with
Qualified Doctors
We have some of the best Doctors available to help you with your situation!
- Hospital tariffs are charged according to a scale of benefits.
- Co-payments may be required before admission.
- Arrange with your medical aid scheme for an authorisation number regarding your admissions (Our reception staff will gladly assist with this process).
- Our friendly admission staff will assist you with all your medical aid queries or contact your medical on your behalf) When calling your medical aid scheme for an authorisation number, obtain the following information as well:
- What costs will be covered;
- What length of stay is covered; and
- Which maximum benefits/exclusions will apply.
- Every ward is equipped with a television set and your free earphones can be collected at reception;
- An independent coffee shop is situated on the ground floor;
- Reception and the accounts department are situated on the third floor.
- Catering: ePH is proud of its own in-house catering department, where meals are freshly prepared every day. ePH catering department caters for all special diets.
- Before your admission, discuss the total estimate cost of your stay with our Case Management Team (call 013 655 3000 for a quotation).
- You will be expected to pay the full amount before admission. ePH accepts most credit and debit cards.
- Once admitted, you will be given feedback on your account during your stay. You will be required to settle the difference on discharge.
- Your doctor will advise you when you may be discharged.
- It is likely that you will be prescribed medication to take home and you should follow the directions meticulously.
- It is important that you arrange for someone to pick you up after you have been hospitalized or just in for a day case.
- Please complete our customer service questionnaire, which will assist us in further improving our service to our patients.
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If you are scheduled to undergo surgery, even if it is minor, please refrain from eating or drinking as from midnight the night before.
Do not bring any of the following items with you if you are being admitted:
- Jewellery and other valuable items;
- Large amounts of money;
- Cellular phone
- Contact lenses; and Firearms
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If you are forewarned that you will need to be admitted to ePH, visit reception on the ground floor beforehand, bringing the following documents:
- Main member’s ID book;
- Patients ID book;
- Medical aid scheme card;
- Doctor’s letter of referral; and
- Medical aid scheme authorisation number (we can assist with this if necessary) The admission staff will:
- Help you complete all the relevant documents;
- Assist you in obtaining authorisation from your medical aid scheme;
- Collect the co-payments (if necessary) or private patient upfront payment; and
- Explain the admission process.